Privacy Policy

Privacy Policy

This privacy policy sets out how we, Provideam Limited, collect, use share and hold personal data provided by you via this website www.provideam.com (the "Website"). Provideam Limited is the data controller when it collects your personal data via our website. If you do not agree with our privacy practices, you should not use this Website. If you have any queries in relation to this privacy policy, please contact us.

This privacy policy does not apply to our customers when providing our services. This Website is not intended for children and we do not knowingly collect data relating to children.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

• WHY WE COLLECT AND PROCESS YOUR DATA
• WHAT PERSONAL DATA DO WE COLLECT
• HOW WE USE YOUR PERSONAL DATA AND OUR LEGAL BASIS
• CONTACT WITH US
• COOKIES
• ANALYTICS
• THIRD PARTY LINK
• WHO WE SHARE YOUR PERSONAL DATA WITH
• SECURITY MEASURES
• HOW LONG DO WE KEEP YOUR DATA
• INTERNATIONAL TRANSFERS
• CORPORATE
• YOUR LEGAL RIGHTS
• CHANGES

Why we collect and process your data

As a general overview for people who view and interact with the Website we collect and process your personal data, such as your email address, IP address and other contact details you provide to us, in order to:

• Respond to, or comply with, your query when sent through our Website;
• Provide you with access to a service if requested by you through our contact form;
• Sign you up to our newsletter and bulletins when you request subscription through our website;
• Input your contact details into our CRM system, when provided by you via our Website, to manage our ongoing relationship and improve our business development;
• Market our services;
• Analyse traffic and user information to our Website to improve our services

What personal data do we collect:

We may collect, use, store and transfer different kinds of personal data about you from your use of our Website which we have grouped together as follows below. We also identify the various legal basis on which we rely on to process your personal data (there may be more than one depending on the circumstances):

• Contact Data includes contact information such as first name, last name, business email address, company name, email address, telephone number, comment box when used by you.
• Transaction Data includes details about payments to and from you (if applicable) and other details of products and services you have purchased from us.

  Legal basis – performance of a contract with you; compliance with a legal obligation; legitimate interest of the company.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

  Legal basis - legitimate interest of the company.

• Usage Data includes information about how you use our Website, products and services.

  Legal basis - legitimate interest of the company.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

  Legal basis – legitimate interest of the company; or your consent.

• Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

  Legal basis – legitimate interest of the company; or your consent.

• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • search information providers such as Google.
  • Our supplier, PTC Partner Solutions and other third party partners.

  Legal basis – legitimate interests of the company.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your personal data and the basis for doing so

We use your personal data in compliance with this privacy policy, as may be amended time to time.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where you have asked us to provide further information, provided us with your personal data that we enter into our CRM system, or to sign up to a training course.

  Legal Basis – performance of a contract with you; legitimate interest of the company.

• To develop and improve our business and/or relationship management.

  Legal Basis – legitimate interest of the company.

• To market to you in relation to our business.

  Legal Basis – legitimate interest of the company; or your consent.

• To contact you about similar services that you may be interested in and to promote our services in accordance with your communication preferences.

  Legal Basis – legitimate interest of the company; or your consent.

• To process payment from you at your request.

  Legal Basis – performance of a contract with you; compliance with a legal obligation; legitimate interest of the company.

• Where we need to perform the contract we are about to enter into or have entered into with you.

  Legal Basis – performance of a contract with you; compliance with a legal obligation; legitimate interest of the company.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

• Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct email marketing to you (unless relying on the legitimate interests of the company if lawful to do so) and third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

• We use Technical Data and Usage Data to improve our Website and services.

  Legal Basis – legitimate interest of the company.

We will always include an unsubscribe button in our communications, so you can opt out or withdraw your consent to receiving such communications at any time. Withdrawing your consent will not affect the lawfulness of the processing prior to your opt out or withdraw of consent.

Contact with us

If you email us on our Website, please note that the email and the information provided by you in your email goes directly to Microsoft Cloud Services your email will be stored in their data centre in Ireland but may be transferred to the United States. Your email will remain visible to all staff tasked with dealing with your request. Your information will only be used by us for the purpose it was provided for by you (and any incidental purpose arising from that information) and you have rights in relation to your personal data which are set out below.

Cookies

Our Website uses cookies and you can find our cookie policy here. You may choose if you want to accept cookies or not and this will be contained in your browser. You may accept, refuse or delete all cookies at all times and this may affect how the web page works.

Analytics

This Website also uses Google Analytics, Woopra and OneSignal. We collect standard internet log information and details of visitor patterns. The purpose of this is to improve the functioning of our Website, and to identify what visitors wish to access on our site and provide a relevant website for our users. This information is only processed in a way which does not identify anyone as we have requested that Google Analytics anonymise the data collected. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our Website. If we do collect personal identifiable information through our Website, we will be upfront about this.

Third-Party Links

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies – please ensure you read the privacy notice of every website you visit.

>Who we share your personal with

We use certain providers to assist us with our Website and other services, where they act as a data processor. Where we engage a data processor, we enter into an appropriate agreement with them to protect your data. Examples of such are:

• Provideam uses a third-party hosting service, Amazon Webservices, to host this website. AWS helps maintain the security and performance of our Website. The personal information gathered when you visit this Website is shared with them. The AWS server is based within the EU and you will find their privacy policy here https://aws.amazon.com/privacy.

• We share information such as your name and email address, where you have consented to this sharing, with our marketing providers and you will find their privacy policy here https://policies.google.com/privacy This provider is not permitted to use this data other than on our behalf.

• We use OnePage in the provision of a CRM system. Any personal data you share with the Website will be manually inserted into our CRM system and shared with OnePage and you will find their privacy policy here
  https://www.onepagecrm.com/privacy/.

• We use Microsoft Services as our email provider and your email will be stored in their data centre in Ireland but may be transferred to the United States. Please see their privacy policy https://privacy.microsoft.com/en-us/privacystatement.

• Payment providers to allow you process payment for a service requested by you.

• Debt recovery agents if applicable.

• Marketing service providers.

Where we share with a third party who acts as a data controller in respect of your data, we are not responsible for their privacy policy and you should familiarise yourself with their privacy policies.

Security Measures

We use technical and organisational measures to protect your personal data. We use a secure network and use reasonable commercial endeavours to ensure that your personal data is not subject to unauthorised access, use or disclosure.

We cannot guarantee that personal data you send to us over the internet is secure – this transmission is at your own risk.

How long do we keep your data

We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information no longer than is necessary to comply with our business and legal obligations. Where we enter into a legal contract with you, we will hold your personal information for the required statutory period.

Transfers of data outside the European Economic Area

We may transfer your personal data outside the European Economic Area (EEA) from time to time, in using a third-party provider such as identified above in providing you with our services. Countries outside the EEA do not always afford an equivalent level of privacy protection and in such circumstances, we take specific steps, in accordance with data protection law to protect your personal information. In particular, for transfers of personal data outside the EEA, we use reasonable endeavours to protect your personal data in accordance with Chapter V of the GDPR, usually by reliance on an adequacy decision by the European Commission, or by reliance on Standard Contractual Clauses as approved by the European Commission with additional measures if required, or with your explicit consent.

Corporate

If we are acquired by another company, then your personal data will be acquired by that company and you will be notified of same by email.

Your rights

You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:

• Right to access the data : you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
• Right to rectification : you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information, you may request that we update the information such that it is complete.
• Right to erasure : you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• Right to restriction of processing or to object to processing : you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability : you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.
• Right to complain to the Data Protection Commissioner : should be made in writing and addressed to:
  • [email protected] or The Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois.

In order to exercise any of the rights set out above, please contact us at the contact details at the bottom of this privacy notice.

There are no special risks of a breach of the security of the network identified.

If we are processing personal data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.

We do not use automated decision making or profiling.

Changes to this privacy policy.

We may update this privacy policy from time to time. If we make changes, we will notify you prior to the changes taking effect by posting a notice on our Website and, where appropriate, send you a notification.

This was last updated on 2021-04-14

Contact details:

Privacy Policy Department
Provideam Limited
Unit 6B
KCR Industrial Estate
Ravensdale Park
Dublin 12, Ireland